We are a proud AGPAL Accredited Practice.
Quality, Safety and Care are important to us.
The team at Boronia Park Doctors cares about the experiences of our patients.
The 2026 Annual Review of feedback is complete, and the results are in!
Based on a survey sample of 45 records:
o Overall Satisfaction Rating: 98%
o 95% satisfaction rating for Making appointments and waiting times.
o 99% satisfaction with the Experience with Reception Staff
o 98% satisfaction with the Experience with the GP
What you love:
o Easy to book both online with Hot Doc and by phone
o The Team accommodating last minute bookings
o Professional, Lovely and Helpful receptionist, always welcoming and warm
o Efficient and Friendly payment process
o Professional, caring, knowledgeable GPs who care for the whole family
o Friendly GPs who listen carefully, validates, explains well and investigates thoroughly to give holistic care
o “Never feel rushed” or dismissed
What you want from us:
o Most patients said not to change anything and that their expectations were exceeded
o Availability on weekends and more parking for less mobile patients
o Making Medicare Rebates automatic
o Bulk billing in some circumstances e.g. poor uni students
We will continue to deliver on what our patients have said is important to them.
Thank you to everyone who contributed, your feedback is important to us!